【Returned Goods】
- If any product you purchased on the Dorakupalace.com website is found to be damaged within 7 days from the date of receipt/collection, please contact the customer service officer within 7 days and provide the relevant document number for exchange.
- Please ensure that the product and its packaging are complete. (Only one time, no refund service).
- Once it is checked that the purchased goods meet the conditions for return and exchange, a special person will contact you to arrange the relevant return and exchange procedures. You can visit the store in person or arrange third-party logistics for the relevant return and exchange.
- All electronic products/electrical products purchased from our company can be exchanged within 7 days due to non-human damage or quality problems. If the products need maintenance or repair after 7 days, you must directly check with the agent.
- Some products come with a one-year warranty from the original manufacturer. Please keep the product packaging and warranty certificate for one-year maintenance. Customers who fail to produce the warranty certificate are forgiven for the agent's failure to provide the warranty.
- All goods are non-refundable and non-refundable.
- Any electrical products, electronic products, pre-order products, discounted products, household products, gifts and trial products that have been opened and used cannot be returned or refunded. Please forgive me.
- Pre-ordered products, discounted products, household items, toys, and furniture do not accept refund applications.
- Due to the supplier’s shipping schedule/delivery delay, refund applications are not accepted.
- Customers who fail to meet their personal preferences or quality after use cannot be returned or refunded.
- If you have sensitive skin, it is recommended that you consult a doctor before purchasing the product. Customers who have a sensitive reaction to the purchased products will not accept return arrangements.
- Due to personal preference or unsatisfactory quality after use, return and refund arrangements are not accepted.
- Customized products, unless the quality is damaged, otherwise they can not be returned/exchanged. Please consider carefully before patronizing, and I respectfully understand.
- Before the customer places an order online, please ensure that the recipient's name, recipient's phone number, and recipient address are correct. The customer shall be responsible for the delay in picking up the goods and third-party theft due to incorrect information.
- In terms of food, the company will try its best to provide protective packaging for the product, but there is still a chance that the product may be damaged by others during the delivery. If the above problem occurs, the customer needs to claim it from the transportation company.
- Some orders will come with gifts. If the quota of gifts is exhausted, our company will send another gift. Please pay attention.
【Instructions for Return and Exchange】
- If the goods are not returned and exchanged in accordance with the instructions and methods provided by the online customer service, the company reserves the right to refuse the return.
- The complete return content must include the following (none of which is indispensable):
- Completely packaged goods with a brand new unopened tag (please fold it back into the packaging bag)
- Original packaging bag
- Accessories (if any)
- Return and Exchange Form (The order at the time of purchase is in the customer's email address)
- For all returns and exchange sizes, a return application must be made within 7 days from the date of receipt of the goods, and the customer service officer must be notified of the relevant return items, and the goods must be delivered to our company within 7 days.
- Return and exchange service: only once per order. Before delivery, the company will go through a careful quality inspection; if the customer finds quality problems or defective goods after receiving the goods, they will first notify the customer service director to carry out the relevant return items. In order to avoid further disputes, please make sure that the returned product is correct and the returned product you applied for is correct before handling the return and exchange, and the return must be sent out together with the replacement single, and the correct return product's item number/size and reason must be stated , And then pack the returned goods.
- Size return service: only once per order. In order to avoid disputes, please send it out with a single replacement when returning, and indicate the correct item number and size of the returned product, and then package the returned product, and then send it to our store by post or SF Express.
- Customers can choose to return via SF Express/post (buyers are at their own risk) or other courier companies.
- Return method: required to fill in the freight bill
S.F. Express
To: Doraku Palace
Recipient address: Shop 2A, G/F, Banyan Plaza, Banyan Plaza, No.863 Lai Chi Kok Road, Lai Chi Kok, Sham Shui Po District, Kowloon, Hong Kong (852DCL)
Contact number: (852) 55283373
- If it is found that the returned goods do not meet the complete return and exchange conditions, we will send the returned clothing to the delivery address previously provided by the customer, and the customer must bear the freight.
- Please note: If you are assisting you to apply for a return or exchange through the Whatsapp/Facebook customer service officer, it means that you have agreed to the above complete return conditions, and the customer service officer can apply for the return procedure on your behalf.
- Out of stock: In case of out of stock, Doraku Palace will refund the full amount. To avoid shortage, please return the product as soon as possible.
- Replacement of value-added goods: It is necessary to replace goods of equivalent value. If you want to replace goods that are greater than the original purchase amount, you must make up the difference.
- Overseas order return service: Before the goods are shipped, our store will have a special person to carefully check the quality. If the customer is still dissatisfied with the goods, they can return the goods by paying the shipping fee and contact the customer service officer to arrange the refund procedure. The round-trip freight for this journey is the responsibility of the customer.
